Lional Angelo

SENIOR MANAGER DIGITAL TECHNOLOGIES

OCT 2020 - Present

ARADA DEVELOPMENT LLC, DUBAI, UAE.

In my capacity as the Senior Manager of Digital Technologies at Arada Development LLC, I lead the organization’s digital transformation initiatives, driving innovation and operational excellence. I leverage my expertise in enterprise architecture, data science, solution design, and project management to enhance business operations and customer experiences.

Key Responsibilities:

• Enterprise Software Solutions & Data Analytics:
  • Spearheaded the implementation of advanced enterprise software solutions.
  • Led comprehensive data warehouse and analytics projects, enabling informed business intelligence and strategic decision-making.
  • Defined and implemented the architectural vision for multiple enterprise software solutions, ensuring alignment with business objectives.
• Digital Strategy & Cross-Functional Collaboration:
  • Collaborated with cross-functional teams to define and execute cohesive digital strategies aligned with business goals and processes.
• Product Engineering & Customer Experience:
  • Directed product engineering and digital transformation efforts.
  • Enhanced customer experience and operational efficiency through innovative technology solutions.
  • Conducted research and provided strategic recommendations on buy vs build decisions, optimizing project resources and timelines.
• Leadership & Team Development:
  • Leveraged leadership skills to drive high performance within the organization.
• Project Management:
  • Delivered key projects on time and within budget, ensuring successful implementation and adoption of digital solutions.
• Technical and Functional Assessment:
  • Assessed and optimized products and solutions using functional and technical expertise to meet high performance and reliability standards.
• Digital Asset Management:
  • Managed the entire digital asset portfolio of Arada, ensuring robust management, security, and optimization of digital resources.

Achievements:

• Strategic Project Delivery: Delivered over 20+ strategic projects under the EVOLVE program and managed 20+ midsized projects in the last 3 years.
• Cost Savings: Achieved over $200K in savings on recurring licensing, subscription, and hosting costs through strategic decision-making, product development, vendor management, and product optimization.
• ERP and CRM Implementation: Played a key role in implementing Dynamics 365 Finance & Operations (ERP) and Salesforce, enhancing enterprise resource planning and customer relationship management capabilities.
• Data Warehouse System: Directed the successful implementation of a data warehouse system using Azure data warehouse technology, enabling advanced data analytics and business intelligence.
• System Integration Automation: Automated the integration between ERP and Salesforce including other enterprise systems streamlining operations and improving data accuracy.
• Enterprise Systems Integration: Oversaw all ERP, Salesforce, and other enterprise system integrations, ensuring seamless data flow and operational efficiency.
• Web Hosting Consolidation: Consolidated and migrated all websites to a single hosting platform on Azure ISAS, improving website performance, security and reducing hosting costs.
• Enterprise Solution building: Designed, developed and implemented .Net based enterprise applications for Vendor & Agent management and a Performance Management System integrated with the core HRMS, enhancing employee performance tracking and management.
• Enterprise Mobile Application: Developed and deployed an enterprise mobile solution for employee self-service and workflow management, Lead & Sales management increasing accessibility and efficiency.
• Unified Payment Gateway Services: Evaluated and implemented Unified Payment Gateway Services (Amazon Payment Service) across the organization, streamlining payment processes.
• Community Management System: Implemented a robust Community Management system as part of Salesforce, enhancing customer and community engagement.

SENIOR MANAGER CX & DELIVERY

Mar-2020 - May-2020

DUBAI ASSET MANAGEMENT, DUBAI,UAE

I had the opportunity to work with a good team but unfortunately had to depart my journey due to COVID 19.

Key Responsibilities:

• Customer Experience Enhancement: Focused on improving the customer experience across various touchpoints.
• Product and Partner Evaluation: Assessed key products and partners to implement an effective Community Management System.
• Digital Channel Improvement: Enhanced customer-facing mobile and web channels for property leasing clients.
• Process Automation: Collaborated closely with RPA implementation partners to deliver critical process automation.

DIGITAL TRANSFORMATION MANAGER

JUL-2018 - JAN-2020

UNION PROPERTIES, DUBAI,UAE

In my capacity as Digital Transformation Manager, I effectively utilized my expertise in application design & development and project management skills to spearhead the digital transformation initiatives. I led cross-functional teams and collaborated closely with senior management to ensure that technology solutions were aligned with strategic business goals. Proficient in cloud computing, and data analytics, and adept at fostering a culture of digital innovation within the organization.

Key Responsibilities:

• Leadership and Team Management
  • Directly reported to the Senior IT Director for all initiatives and project deliveries.
  • Led and mentored functional and technical resources, ensuring high performance and successful project outcomes.
• Digital Transformation Initiatives
  • Directed technology, product, and vendor evaluation for all digital transformation initiatives, ensuring alignment with organizational goals.
  • Managed group-level application development and digital transformation projects, overseeing full project life cycles from planning to execution and delivery.
• Strategic Stakeholder Collaboration
  • Partnered with senior management to understand business requirements and translate them into actionable project scopes.
  • Collaborated with key vendors and technology partners, including Microsoft and Google, for cloud adaptation and implementing cloud best practices.
• Vendor and Partner Management
  • Established and maintained strong relationships with key vendors, managing technology implementations, product enhancements, and service upgrades.
  • Engaged with external vendors to ensure alignment with business objectives and project requirements.
• Budget and Financial Accountability
  • Prepared group-level budgets for all business applications and digital technology initiatives, ensuring optimal resource allocation and financial management.
  • Led digital governance and best practices for application development and digital transformation projects, ensuring compliance and achieving strategic objectives.

Achievements:

• Successfully led multiple high-impact digital transformation projects, resulting in significant improvements in operational efficiency and business capabilities.
• Played a key role in cloud adaptation, partnering with industry leaders like Microsoft and Google to implement cutting-edge cloud solutions.
• stablished and maintained robust governance frameworks and best practices, ensuring the successful delivery of high-quality digital solutions.

HEAD OF IT

JAN-2018 - JUN-2018

RAFAL REAL ESTATE DEVELOPMENT CO, RIYADH, KSA

I had the opportunity to work for Rafal at the request of the CEO, overseeing all ongoing projects and operational activities while defining and executing a concise IT strategy to align with organizational objectives.

Later, my former manager invited me to join him on a transformation journey at Union Properties. Accepting this opportunity, I left Rafal, having successfully achieved the majority of the objectives set before my departure.

Key Responsibilities:

• Acted as a direct liaison to the CEO, overseeing all project initiatives and operational activities.
• Defined and executed a concise IT strategy to align with organizational objectives, driving efficiency and innovation.
• Collaborated with implementation partners to successfully deploy the Dynamics AX ERP system, enhancing operational capabilities.
• Managed an external team to develop and implement an innovative iPad-based Property Sales System, improving sales efficiency and customer satisfaction.
• Led collaboration with external developers to create a customer-centric mobile app for Facility Management services, enhancing client engagement and service delivery.
• Partnered with the Marketing team to revamp corporate website hosting and management, optimizing user experience and digital presence.

Achievements

• Spearheaded the introduction of robust IT governance frameworks and best practices for IT support and operations, ensuring alignment with industry standards and enhancing operational efficiency.
• Defined and implemented key IT policies that provided clear guidelines and standards for technology use and management across the organization.
• Successfully deployed an IT Service Management System to streamline and monitor IT support processes, improving response times and service delivery.

HEAD OF SOLUTIONS

SEP-2017 - DEC-2017

TECHMANTRA GULF DMCC, DUBAI,UAE

Joined Techmantra at the request of my friend, the founder, to establish product development practices. Leveraged my product engineering expertise to define and implement a strategic plan.

Key Responsibilities:

• Worked closely with the Managing Director to define strategic directions for product development practices and enhance resource outsourcing services.
• Delivered expert technical guidance for the successful implementation of projects at multiple client locations, ensuring alignment with client expectations and business objectives.
• Led the hiring process to recruit and onboard professionals to meet diverse client requirements, optimizing team composition for successful project outcomes.
• Provided hands-on technical support to outsourced resources, facilitating effective project development and ensuring adherence to quality standards and timelines.
• Worked closely with client business teams to understand their requirements, offering tailored solutions that met their specific needs and contributed to project success.

SENIOR MANAGER WEB & MOBILE DEVELOPMENT

DEC-2007 - SEP-2017

EMAAR PROPERTIES PJSC, DUBAI,UAE

My journey at Emaar was both interesting and enjoyable. I began as a web specialist on a three-month contract, which was extended to a year before I became a permanent employee. I had the privilege of working closely with Senior IT Directors and the CIO to establish the entire Digital division, growing it from a single person to a team of 35+ professionals. Due to my consistent success in delivering business and organizational objectives, I was promoted three consecutive times, ultimately becoming a Senior Manager. In this role, I directed the Web, Mobile, Design, and Operations sections, delivering enterprise-level, business-critical applications and automations.

Key Responsibilities:

• Directly reported to the CIO, overseeing all project and operational activities.
• Managed a team of 35+ cross-functional professionals in web and mobile development, website management, UI/UX development, and application support.
• Built and led dynamic teams, fostering a collaborative environment to deliver sophisticated business solutions.
• Delivered enterprise and customer-facing digital solutions on web and mobile platforms, ensuring alignment with business objectives and user requirements.
• Cultivated strong relationships with CXOs, department heads, and business users, streamlining processes and delivering fully functional business systems.
• Enforced IT governance by defining guidelines and best practices, ensuring consistency and efficiency in project execution.
• Implemented industry best practices for business continuity, ensuring reliable 24/7 application monitoring and support.
• Collaborated with strategic partners to enhance service delivery capabilities and drive organizational goals.
• Engaged with outsourcing partners to hire skilled team members, contributing to successful project development and delivery.
• Conducted technical reviews on vendor-led solutions, guiding implementation teams in selecting appropriate technology platforms.
• Acted as Product Owner and Scrum Master, championing Agile principles and ensuring adherence to the SCRUM framework for efficient project execution.
• Enhanced customer experience platforms and engagement channels, driving improved user satisfaction and retention.
• Applied strong command of project management principles to oversee successful project execution and timely delivery.

Achievements

• Designed and developed a comprehensive Community Management Solution and successfully implemented it to enhance community engagement and management efficiency.
• Partnered with EY teams to deliver innovative digital solutions as part of a Digital Transformation Program, contributing to organizational growth and operational excellence.
• Successfully delivered numerous impactful Web, Mobile, and Digital solutions, demonstrating a track record of meeting diverse project requirements and exceeding client expectations.
• Implemented an Artificial Intelligence-based Robotic solution for customer care and self-service management, enhancing customer interaction and operational efficiency.
• Successfully implemented a self-service kiosk solution for customer-related services, integrating EMV-based card payment, cheque deposit functionalities, and instant video/voice calling capabilities to improve customer convenience.
• Collaborated with Microsoft technology evangelists to migrate web applications and websites to the Microsoft cloud platform, leveraging cloud capabilities for enhanced scalability, security, and performance.
• Implemented the Sitecore Customer Experience management platform to effectively manage key websites, optimizing user experience and content management capabilities.
• Introduced and implemented DevOps practices, tools, and Agile Scrum development framework, fostering a culture of collaboration and efficiency for product development, management, and delivery.

SOLUTION MANAGER

MAR-2002 - SEP-2007

TECHSYS PVT LTD, COLOMBO SRI LANKA

SOLUTION ARCHITECT

Nov - 1998 - Feb - 2002

MEDIA SOLUTION PVT LTD, COLOMBO SRI LANKA

SENIOR ANALYST PROGRAMMER

Nov - 1998 - Feb - 2002

JAFFERJEE BROTHERS, COLOMBO SRI LANKA

Project Management Professional (PMP)

2023

Project Management Institute

Diploma in Information Technology (ACS)

1994 - 1996

Australian Computer Society, Australia

Diploma in Advanced Programming

1998 - 1999

University of Colombo, Sri Lanka